The Document Management System
Available from Spectrum Business Support Ltd.
SearchDocsPro – allows intelligent access to information stored in multiple locations, multiple formats and across various time spans in an extremely user-friendly, efficient and unified manner. Search Docs can be alternatively described as `A Knowledge Management System that allows an organisation to leverage on its past experience and accumulated learning for future action and decision-making'.
Knowledge – is more than simple data or information – it includes context, alternatives and facts that help in decision-making process and is represented not only by structured data found in traditional databases, but in a wide variety of unstructured sources such as word, documents, memos and letters, transcripts, e-mail messages, WebPages etc.
The following example will further elaborate the difference between Knowledge and Information, Information and Data:
Imagine that you are in charge of Handling Customer Service and you receive upto 20 enquiries a day through web-mail, snail-mail and possibly phone. Similarly you also respond to as many queries or more by all the above means. The following are the three possible methods of managing the Data in increasing order of efficiency.